Fellos B.V.

General terms and conditions

Version: 1.0
Last updated: June 9, 2025

Identity and contact details

Fellos B.V.
‍Chamber of Commerce number: 93317336
VAT number: NL866352077B01
Website: www.fellos.nl
‍E-mail: [email protected]

‍Partner Pharmacy: Pharmacy Care

Round Part 12
5531 AH Bladel
Chamber of Commerce number: 17128523

‍Responsible pharmacist

Herr M.J.G. Pijnenburg (pharmacist, BIG number: 19061567517)

Definitions and Applicability

These terms and conditions (the”Requirements”) are important, so please review them carefully. They apply to your use of our website at www.fellos.nl and on obtaining services and products via the Platform.
By continuing to use the Platform and/or obtaining services via the Platform, you agree to read, understand, and agree to be bound by these terms. These terms are a legally binding agreement between us and you, and if you do not agree to these terms, you are not allowed to use the Platform or purchase services and products via the Platform.
You are responsible for complying with the Terms and any other requirements necessary to access the Platform or otherwise access the Services.
We reserve the right to:
1. to deny, block or suspend access to any user of the platform; and
2. refuse to provide goods or services offered by, on behalf of, or through us and our Platform.
Please note that we update these terms from time to time. It is therefore advisable to check them regularly for updates. Where required, we will reasonably notify you of changes.
Any change to the Terms will take effect from the date of publication on the Platform and these changes will apply from your next visit to the Platform.
The Terms that apply at the time you request or receive a Service govern your access to that Service. Changes to the Terms do not affect rights and obligations that arose before the changes.
These general terms and conditions can only be deviated from explicitly and in writing by mutual agreement.

The platform www.fellos.nl

Fellos B.V. (”Fellos, we, us, our“), manages a digital health platform focused on men and dedicated to sexual and dermatological health (the”Indications”) for patients, customers, and other users (”you, your”) (the”Platform”).
We do not provide medical care ourselves, but bring you into contact with independent doctors (the”Caregivers”) and pharmacies for the supply of medical services and products. Our services consist of (the”services”):
1. developing, operating, making available and providing access to the Platform;
2. creating and providing information about various aspects of the Indications and possible treatments;
3. facilitating medical consultations (and related communication) between you and the Healthcare Providers via the Platform;
4. facilitating your purchase from the Pharmacy of medicines prescribed to you by the Healthcare Providers and (non-prescription) over-the-counter medicines;
5. the direct sale and delivery of other (non-prescription) products to you via the Platform, including facilitating delivery to you (”Direct Sales”).
We are not a pharmacy, but work with ApotheekZorg (Apotheek de Esdoorn B.V.) (the”Pharmacy”) for the provision and supply of prescription medicines and over-the-counter medicines.
You acknowledge that the costs are not reimbursed by Dutch health insurance. This also applies to medicines that are dispensed via the Pharmacy. You waive the right to be reimbursed by your health insurer for the costs for the services and/or medicines provided by the Doctor and/or Pharmacy.
Fellos is entitled to make changes to the content and/or layout of the Platform at any time.

User account

The Services offered via the Platform are only available to individuals who:
1. have reached the minimum age of 18;
2. are living in the Netherlands;
3. were considered “male” at birth;
4. access the Services offered from the Netherlands;
5. if applicable, be able to consent to medical treatment (as determined by a Healthcare Provider);
6. if the Services involve medical treatment, create a user account with us via the Platform;
7. be able to enter into a binding agreement with us; and
8. agree to these Terms and our Privacy Policy.
Except for Over-the-Counter Sales, the use of the Services offered via the Platform requires registration. When you register for a user account, you provide us with personal information about you, including your name, date of birth, gender, contact information, and sensitive information, such as health information. We treat your personal information in accordance with us Privacy Policy. This registration allows us to identify you to review future orders, recheck orders that have already been placed, or specifically process cancellations or other problem reports. In addition, thanks to your registration, we can check if there are any contraindications for products you want to order in relation to items you have previously ordered. In such cases, we may advise or inform you, or, in certain cases, refuse your order. Your registration also serves to prevent abuse.
You agree that all information you provide via the Platform (including to Healthcare Providers) is truthful, accurate, up to date, and complete, and that you will not omit any information that is requested from you, or that a reasonable person would consider relevant to the Services you purchase.
If there is reasonable doubt about the personal data you provide, you may be asked to perform an additional ID check.
Upon registration, you get access to your personal user account. By entering your email address and password of your choice, you can log in and view your shopping cart, orders placed, and ask questions. It's crucial to ensure the security of your password to prevent unauthorized access to your account. You are responsible for the confidentiality of your account information. Make sure to log out regularly, protect your device from third-party access, and don't share your password with others. If you suspect that your password or account is being misused, please contact us immediately.
In addition, you are only allowed to register for yourself. Attempting to register under someone else's name will result in immediate exclusion from our Services. If we discover that you have created an account under a false name or someone else's identity, all contractual relationships with us and the Healthcare Providers will terminate immediately, without a separate statement being required.

Services provided by Healthcare Providers

When you have a consultation with one of our Healthcare Providers, you are entering into a Treatment Agreement with the relevant Healthcare Provider. We are not and will not be a party to the Treatment Agreement and are not liable for services (including providing medical advice and prescribing medicines) provided as part of the Treatment Agreement.
Healthcare providers work independently and are solely responsible for the care they provide to you, including compliance with care standards, record keeping and other professional obligations, as well as compliance with relevant privacy laws. They have the same obligations to you as if they were to consult you in person.
We are in no way responsible for both the consultation and its outcome (treatment). We cannot influence both the form of the consultation and its outcome in any way.
You acknowledge that the Services do not include general medical advice by Healthcare Providers, but are solely aimed at assessing your eligibility (including medical advice and possibly deregistration of medical prescriptions) for the specific treatments offered via the Platform. Accordingly, you acknowledge that a Healthcare Provider with whom you enter into a Treatment Agreement does not replace your (family) doctor's function outside our Platform.
We do not guarantee that you will be able to consult a specific Healthcare Provider. You acknowledge that a Healthcare Provider may, in its sole discretion, refuse to prescribe medication, provide you with a booster prescription, and/or provide other services or referrals that you have requested.
We do not guarantee that a consultation with a healthcare provider is suitable for you or is the right treatment for your specific health condition. The Healthcare Provider with whom you are consulting is solely responsible for determining:
1. whether or not a consultation via the Platform is suitable for you;
2. whether or not the medical and/or health services you request should be provided; and
3. what health services are required (if applicable).
We take no responsibility and make no warranties, express or implied, with respect to the content of a consultation between you and a Healthcare Provider (including medical advice given, prescriptions provided and/or medications and/or medical devices provided by a Healthcare Provider). You and the Healthcare Provider are responsible for the conduct of each consultation and any information or communication provided.
We are free to refuse a consultation without giving a reason.
When you complete the questionnaire prior to a consultation, you state the following: You are over 18 years old. You confirm that all answers are provided by you and are truthful. You are the sole user of any medications that may be prescribed to you as part of the treatment.
You are obliged to answer truthfully and completely all questions asked in the anamnesis, any follow-up interviews and in connection with or in connection with or in connection with the medical treatment. Changes in health conditions during treatment that are likely to affect the doctor's judgment should be reported immediately. All information and announcements to you are provided in Dutch. It is your responsibility to take note of this information and communications and to be able to understand them adequately. Only when you have understood all the questions that are asked to you in the context of the anamnesis will you answer them truthfully and conscientiously. If anything is unclear, please contact the Platform's customer service in advance.
A healthcare provider may issue a prescription for a particular medicine and/or medical device and with a certain number of repetitions if he/she believes it is clinically appropriate. You acknowledge and agree that:
1. the decision to issue a prescription (including for magisterial preparation or “off-label use”) is a clinical decision made at the discretion of the Healthcare Provider and with your informed consent; and
2. The number of repeats added to a prescription is also subject to the clinical judgment of the Healthcare Provider, who can take into account all relevant circumstances, including the ability to monitor your treatment with the prescription medicine.
If a Healthcare Provider prescribes a medicine and/or medical device for “off-label use”, you acknowledge that the prescribed use of that medicine and/or medical device is not included as one of the indications for use in the registration by the European Medicines Agency (”EMA”) or the Medicines Evaluation Board (”CBG”).
If a healthcare provider prescribes a medicine that needs to be prepared magistrally, you acknowledge that the prepared medicine has not been evaluated for safety, quality or efficacy by the EMA or CBG and has not been registered by either authority.
You agree that the fact that a Healthcare Provider prescribes a particular medicine to you does not mean that medicine is available for dispensing (via the Pharmacy or otherwise). We take no responsibility and make no warranties, express or implied, about the available supply of a medicine prescribed by a Healthcare Provider.
You acknowledge that Healthcare Providers may request confirmation or clarification of previously provided information by you and request additional information from you. You agree to provide accurate, complete, and current information to Healthcare Providers (and to correct previously provided information that is or will be inaccurate). You further acknowledge that providing false information in connection with obtaining prescription drugs may constitute a criminal offence.
Healthcare providers will keep records of any consultation or other communication with you and it is their responsibility (if applicable) to maintain your clinical and other records as required by law and in accordance with the Privacy Policy. We may keep these records and will keep them as required by law and in accordance with the Privacy Policy.
If a Healthcare Provider prescribes a medicine to you, you should carefully read all information about that medicine provided to you via the Platform (as well as any information provided by the Pharmacy, if applicable). You must also follow any medical advice provided to you by a healthcare provider regarding a prescription medicine.
If a Healthcare Provider determines that you are not suitable for treatment via Fellos, we will refund the costs for the consultation.
It is your responsibility to inform your doctor about any medicines or treatments that our Healthcare Providers have prescribed for you. For this purpose, we provide a letter that you can share with your doctor. However, if you want our Healthcare Providers to forward such information to your doctor on your behalf, please let your Healthcare Provider know and give us written permission to do so.
You should contact your doctor immediately if your medical condition changes or your symptoms worsen. If you experience any noticeable side effects from any medication or treatment you receive, you agree to consult your doctor or contact us to arrange a follow-up consultation with a healthcare provider.

Purchase, distribution and delivery of medicines from and by the Pharmacy

We are not a pharmacy and do not deliver prescription or over-the-counter medicines directly to patients.
By paying for prescription drugs, you agree that if you have been prescribed a medicine by a Healthcare Provider, we will forward your prescription to the Pharmacy for dispensing.
You acknowledge that the Pharmacy may, in its sole discretion, decide not to deliver your medicine for any reason, including based on their clinical judgment or the unavailability of the prescription medicine.
If the Pharmacy is unable to deliver the medicine you have prescribed because it is not available, you acknowledge that your treatment plan may be interrupted.
If the Pharmacy agrees to dispense your medicine, you are entering into a separate contract with the Pharmacy to purchase that medicine. We act exclusively as a contractual representative for the Pharmacy. The purchase price for the prescription medicines will be paid to us, which we will pass on to the Pharmacy. For that purpose, you authorize us and your Healthcare Provider to provide your personal information to, and otherwise contact, the Pharmacy on your behalf in accordance with the Privacy Policy. You also agree that the Pharmacy may contact you (and us) to confirm information related to your prescription so that your medicine can be dispensed.
We take no responsibility for, and make no warranties, express or implied, as to the proper dispensing of (or decision to dispense) your medicines by the Pharmacy. In particular, if the Pharmacy prepares a medicine based on a prescription from a Healthcare Provider, we take no responsibility for and do not guarantee the safety, quality or efficacy of that magically prepared medicine.
If you want your prescription delivered by a pharmacy other than our partner Pharmacy, we will ensure that your prescription is shipped to you. To do this, please contact us via [email protected]. You acknowledge that the prescription provided for this purpose by your Healthcare Provider may contain a different number of repetitions, depending on the Healthcare Provider's clinical judgment. You further acknowledge that you may be charged for the consultation with the Healthcare Provider. You acknowledge that we are not responsible for the decision to issue by any pharmacy based on the prescription provided.
If the Pharmacy provides a medicine that has been prescribed by a Healthcare Provider, we, in cooperation with the Pharmacy, will ensure that the medicine is delivered to you by a courier. For this purpose, you agree that we provide your personal information to the courier company (currently: Koninklijke PostNL B.V., registered with the KVK under number 27124700) in accordance with the Privacy Policy, and you agree that the courier may contact you to confirm delivery details.
You authorize the Pharmacy to delivery/deposit your medicines and other products in your mailbox. From the moment the medicines are delivered to your mailbox, you declare that you are responsible for these medicines.
If the medicines do not fit through your mailbox and you are not at home at the time of delivery, you agree that the courier can deliver your delivery to your neighbours or a nearby parcel point.
You can be provided with an estimated delivery time. You acknowledge that this is only an estimate and is based on the assumption that the Pharmacy has all the information necessary to dispense the prescription medicine to you and that the carrier has all the information necessary to deliver the prescription medicine to you. Without limitation, if the Pharmacy or the carrier does not have all the information necessary to dispense or deliver the prescription medicine to you (as applicable), a different delivery time may apply.
You are responsible for taking the appropriate measures to accept delivery of your medicine. We are not responsible for the carrier's actions.
If your medicine appears to be damaged or incorrectly delivered, or if your delivery is delayed, you should contact us to seek advice using the contact details provided in these Terms.
If your order or subscription is canceled after your medicine has been dispensed by the Pharmacy, you will be charged for the medicine and you will not be able to get a refund.

Direct Sales

The agreement with regard to Direct Sales is concluded between you and us at the time of acceptance by the consumer of the offer and compliance with the associated terms of an item associated with Fellos's Direct Sale offer.
We are entitled to refuse orders or to attach certain conditions to delivery, unless explicitly stated otherwise.
If an order is not accepted, we will inform you within three working days of receipt of the order.
All our offers and quotes are without obligation, unless otherwise expressly agreed in writing.
Orders can be placed via the webshop on the Platform.
Most items are usually available within 48 hours. You will receive an immediate confirmation of the order placed by email. If an item is temporarily out of stock, you will be notified by phone or email. In consultation with you, the order will be held by us, partially shipped or canceled by you.
The items are delivered to the delivery address that you specified when placing the order. If you want a different delivery address, this must be reported to us by email or in your account.
You give us permission to delivery/deposit your items in your mailbox. From the moment the items are delivered to your mailbox, you declare that you are responsible for this.
If the items do not fit through your mailbox and you are not at home at the time of delivery, you agree that the courier can deliver your delivery to your neighbors or a nearby parcel point.
The delivery times specified by us are only indicative, provided that the delivery time in any case does not exceed thirty days after receipt of the order. By entering into the agreement, you accept the specified delivery period.
Exceeding this delivery period does not result in default by operation of law. A notice of default is therefore required before we can become in default.
From the moment of delivery, the property is already at your risk.
Partial deliveries may be accepted by you. With regard to deliveries in parts, the provisions that apply to the delivery of the entire order/order are fully applied. This applies in particular to the period for payments and the period within which to lodge a complaint.

Laboratory tests

If the Direct Sale involves the sale of laboratory tests, for your own safety, you are required to verify after receiving the test kit that you have received the correct test that has been ordered (incorrect delivery), that the outer packaging and any seal are intact and that the packaging is damaged and that the expiration date printed on the package has not expired. You should then carefully read the instructions for use supplied with the test kit and conscientiously take the sample according to the instructions. In addition, you are obliged to answer truthfully and completely all questions or other questions asked in connection with or in connection with the laboratory study. You must immediately report changes in your health condition that may or may affect the laboratory test.

Prices

The prices listed on the Platform include VAT, a fee for the Services and, where applicable, shipping costs.
The prices listed are in euros.
If price increases occur before delivery but after the conclusion of the agreement, Fellos is entitled to adjust the prices accordingly. This also applies if the price increase was foreseeable at the time of conclusion of the agreement.
If Fellos increases its prices, as described in the previous paragraph, you have the right to terminate the agreement, insofar as it has not yet been executed.

Payment

You are responsible for timely and complete payment, including any transaction fees and taxes.
Payment can be made via the payment methods offered by the Platform, including credit card and iDEAL. Payment processing is carried out by the payment provider Stripe (Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). If you agree to our terms, you also agree to the payment provider's terms.
1. Stripe: Stripe's general terms of use that apply to all payment methods can be found here: https://stripe.com/nl/legal/consumer. You can contact Stripe Customer Service at https://stripe.com/de/contact. Please also note Stripe's data protection information at https://stripe.com/nl/privacy.
In the event of late payment, you are in default by operation of law without further notice of default being required.
In the event of late payment, or other circumstances as described in article 1 of this chapter, we are entitled to suspend the execution of the agreement concluded with you or (at its option) to terminate the agreement concluded with you in whole or in part, without becoming liable to you in any way.
You are not allowed to set off our claim, for whatever reason, with another claim.
No complaint, damage or warranty claim that you think you can invoke against us gives you the right to suspend, omit or even consider it to have expired the performance of your obligations.
From the moment of default, you owe interest on the outstanding amount in accordance with the statutory interest rate for commercial transactions.
If, after a reminder or notice of default, you continue to fail to pay the claim, the claim can be handed over to a collection agency. All costs associated with the collection of amounts required, including extrajudicial costs, are at your expense.

Subscriptions

Most of the Services offered via the Platform can be purchased on an automatic renewal subscription. This means that at each subscription interval, we will enter into a new contract with you under which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you).
If and as long as there is a subscription contract between you and us, you agree that the payment mechanism you provided to us will be billed on a regular basis. We will notify you prior to each renewal date and provide you with the option to cancel your subscription before your contract renews.
When you conclude a subscription contract with us, the fact that the subscription fee is a certain price (or that another condition provides for certain rights or obligations) does not guarantee that renewed contracts with us will include that subscription fee (or other condition). Accordingly, in our sole discretion, we may change the fees and payment terms applicable to the Services at any time.
Any change in the fees or payment terms applicable to the Services will take effect immediately upon posting that change on the Platforms or otherwise notifying you and will apply to the Services you request after that change. In these circumstances, you will be given the opportunity to decide not to renew the subscription contract.
If you booked or paid for Services before a change in fees or payment terms was published on the Platform or otherwise disclosed to you, but did not receive the Services before that change takes effect, you will not be charged higher fees for the applicable Services at the time you receive them.
You can cancel or pause your subscription at any time. There are two ways to cancel your subscription:
1. via your personal dashboard on the Platform; or
2. by sending an email to [email protected].
We can also cancel your subscription at any time at our sole discretion.
If your subscription is canceled for any reason, you will not be charged and you will not receive any future orders under that subscription.

Discounts

We may offer discounts (including through the use of promotional codes) for certain Services and for certain patients, under certain circumstances.
Promotional codes for services that include prescription drugs are only available to Healthcare Providers patients who, in their own clinical judgment, have determined that they are suitable for the medicine. The offer of a promotional code to you for such services does not imply that a Healthcare Provider will determine that you are suitable for a medicine.
1. Unless otherwise specified, the promotion code is only valid for a limited time, purpose, and application (as stated in the offer);
2. can only be redeemed once per customer;
3. can only be applied at the time of purchase, not retroactively;
4. is not transferable and may not be resold;
5. cannot be used in combination with other offers and;
6. You are not violating the terms and conditions.
Violation of any of these terms will void the promotion and make the promotion code unusable.

Right of withdrawal - return policy

Fellos hopes that the customer will be happy with the purchase, but if you are not happy with your products, you may be able to return them in accordance with the return policy.
You have the legal right to cancel an agreement within 14 days without giving reasons. The withdrawal period expires 14 days after receipt of a product.
You express your wish to exercise the right of withdrawal by sending an email to [email protected].
In the event of a valid cancellation, you will receive full payment for the Service as soon as possible and no later than 14 days after you have indicated that you want to make use of the right of withdrawal.
After cancellation, you have another 14 days to return your product.
The costs and risks of returning are at your expense.

Exclusion of the right of withdrawal

The products offered by Fellos relate to home care and hygiene. As a result, they cannot be returned when they have been removed from the packaging or used or the seal has been removed.
Prescription products cannot be returned for health and safety reasons.
Subject to your rights as set out in cl 7 (a) and 7 (b) above, we will only provide a refund for the Services and allow a refund for payments to the Pharmacy if:
1. a healthcare provider or healthcare provider at the Pharmacy deems you unfit for treatment based on their clinical judgment;
2. the Pharmacy is unable to deliver a medicine because the stock is not available;
3. you cancel your order or subscription before 11:59 p.m., prior to the applicable order processing date; or
4. at any other time - a product, service or pricing error is detected.
Subject to the foregoing clauses, requests for reimbursement (or returns or exchanges) for products or services provided by the Pharmacy are determined in accordance with the Pharmacy's own terms.
If you are eligible for a refund, it will be made using the payment method you used for the original transaction. We are unable to process refunds on alternative cards or payment methods. If you cancel a paid subscription, your subscription will remain active until the end of your then-current subscription period and all products that have already been paid will be delivered unless otherwise agreed at the time of cancellation.

Cancellation due to denial of identity verification

Verifying your identity is required to provide our Services. If you decide to cancel the consultation and/or purchase because you do not want to verify your identity, you are entitled to a refund of the full amount you paid, excluding the costs for the doctor's consultation. These costs are deducted to cover the costs already incurred for the consultation.

Your Responsibilities

It is your responsibility to provide accurate and up to date information about yourself, your health condition, and the medication you are taking. It is important that you keep us, our Healthcare Providers, and the Pharmacy informed of any changes to this information, including changes in your health, medication use, and delivery address. You guarantee the accuracy of this information and understand that providing incorrect or outdated information may seriously harm your health. You can update your information by logging into your account or contacting us.
Prior to using any product, it is essential that you read the package insert and follow the instructions provided.
It is your duty to inform your doctors and your own pharmacy about the medication you are taking.
By agreeing, you agree to order and use the Platform, services and products for personal use only. The Platform and services are not intended for placing orders or requesting consultations or products on behalf of others, including partners or other family members.
You will not:
1. use the Platform in violation of applicable laws or regulations;
2. use the Platform for commercial purposes (including for a competitive advantage or to our competitive disadvantage);
3. use the Platform to harm, abuse, harass, stalk, threaten or otherwise insult Partners and/or others;
4. create more than one unique user account, register for more than one user account, or create a user account on behalf of someone else (except as specifically permitted in these Terms);
5. disrupt or unnecessarily burden the Platform;
6. upload, post, transmit, or otherwise make available material on the Platform that:
  1. promotes, endorses, or advertises a particular provider, treatment option, therapeutic good, or regulated health service in a way that violates any law that applies to the person or to us;
  2. is not your original work, or that could infringe the intellectual property rights or other rights of another person;
  3. defamatory, obscene, abusive, threatening, abusive, pornographic, vulgar, profane, indecent, or otherwise unlawful, including material that racially or religiously slanders, incites violence or hatred, or that may offend, insult, or humiliate others based on race, religion, ethnicity, gender, fertility status, age, sexual orientation, or physical or mental disability;
  4. includes an image or personal information of another person, unless you have their permission;
  5. that you know or suspect, or should reasonably know or suspect, is false, misleading, or deceptive;
  6. contains large amounts of untargeted, unwanted, or repetitive content; or
  7. vii contains financial, legal or other professional advice.
7. Without limiting the above, you will not and will not allow a third party to:
  1. using any method or process (including data scraping, web bots, collection or accumulation tool, robot, spider, or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, reviewing, analyzing, modifying, or replacing any content on, or provided via, the Platform;
  2. using, obtaining, or attempting to obtain from the Platform, information to identify or discover pricing, insurance, rating, and related business methodology or systems; and
  3. to do anything that causes or may damage, interfere with access to, or interfere with the proper functioning of the Platform.
You are not allowed to link to, frame or mirror any part of the Platform for commercial purposes without our written permission. To discuss opportunities for cooperation, please contact us using the contact details in these Terms.

Privacy and personal data

Fellos takes the protection of your personal information and privacy very seriously. Fellos ensures that your personal information is treated confidentially at all times and always acts in accordance with the relevant data protection laws (in particular, the GDPR) and our Privacy Policy, which can be viewed at https://www.fellos.nl/privacy.

Cookies

A cookie is a small text file that is stored in your computer's memory or hard drive for a predetermined period of time. We use cookies to identify specific machines and thus gather aggregated information about how visitors experience the Platforms. This information helps to better adapt the Platform to the needs of users.
We may use third-party vendors to show our ads on sites on the Internet and show these ads based on a user's previous visits to our Platform. We may also use analytics data provided by these vendors to inform and optimize our advertising campaigns based on your previous visits to our Platform. Although cookies make it possible to identify a computer, they do not contain any personal information about a specific individual. Refer to your browser's manual for information about your internet browser's cookie settings. For more information about the cookies we use, please see our privacy policy.

Liability

The content of the Platform has been compiled by Fellos. Fellos has compiled all information on the Platform with the utmost care. Despite the care taken, the published information may be incomplete or incorrect. In this regard, Fellos assumes no liability for (consequential) damage suffered as a result and/or that may result from the use or inability to use the Platform (anymore), from the use of information from the Platform or from the use of apps or other sites that you visit via links on the Platform. Obvious mistakes or errors in (an offer on) the Platform are not binding on Fellos.
The Platform may contain links to or display content from third parties (”Third-Party Content”), including links to websites operated by other organizations and individuals (”Third-Party Websites”). Third-Party Content and Third-Party Sites are not under our control. We have not reviewed the content of third parties and have no control over these third-party websites. We do not endorse, endorse, or make any warranty or claim regarding Third-Party Content, Third-Party Sites, or the products, services, or information available on Third-Party Sites, or the owner or operator of Third-Party Sites or their conduct. If you use or rely on Third-Party Content or Third-Party Sites, you do so solely at your own risk. We therefore accept no liability for (consequential) damage resulting from the use of Third Party Content or information on Third Party Websites. Always read the disclaimer and privacy statement of these websites.
The content of the Platform is intended for general information only and is not intended to provide diagnostic and/or therapeutic advice and/or otherwise as a substitute for medical advice.
Fellos is not responsible for the effectiveness of prescribed products, the content of leaflets, informative texts, descriptions of treatment methods and other descriptions on the Platform, nor can any guarantees be given for this. Fellos does not provide legal and/or medical advice, nor does Fellos provide medical and/or diagnostic services. If the customer trusts information obtained on or via the Platform, he does so entirely at his own risk.
You should be aware that there are restrictions on online consultations or other services without physical examinations, face-to-face advice, or extensive on-site examinations.
The Pharmacy is responsible for any loss or damage you suffer as a result of the Pharmacy's breach of its contract with you to sell prescription medicines.
Healthcare providers are responsible for reviewing your treatments and writing prescriptions for you, and are responsible for all diagnoses and prescriptions they write out.
You agree to indemnify and hold us and our related entities, our directors, officers, partners, employees, agents, contractors, affiliates, service providers, suppliers, and licensors harmless from any liability, loss or damage (including reasonable legal costs) suffered or incurred by them arising (in whole or in part) from your breach or failure to comply with these Terms (or documents referred to), your use of the Platforms, or your violation of any law or the rights of a third party.
We are not responsible for, and assume no liability for, material uploaded, posted, transmitted, or otherwise made available on the Platforms by anyone other than us. We do not endorse the opinions, advice, or statements of individuals other than us.
To the fullest extent permitted by law, including the Dutch Consumer Act, we are in no way liable for indirect losses or damage that may be suffered as a result of your use of our Platform and/or the information or materials on our Platform, or as a result of the inaccessibility of our Platform and/or the fact that certain information or materials on our Platform are incomplete, incorrect or out of date.
To the fullest extent permitted by applicable law, we decline any liability arising from the provision of services (including advice) by Healthcare Providers and the Pharmacy and the delivery of goods (and associated advice) by the Pharmacy. Liability lies with the relevant supplier and is not deemed to lie with us. All Healthcare Providers and the Pharmacy are solely responsible for the clinical services they provide, including (in the case of the Pharmacy) the delivery of medicines.

Of course, you can help us keep the information on the Platform accurate and up to date. We would appreciate it if you report any inaccuracies or tips to us at [email protected].

Intellectual Property

The Platform is for personal, non-commercial use only.
The material on the Platform is aimed exclusively at consumers over 18 years of age who reside in the European Union.
The Platform contains texts, tables, photos, figures, brands and ideas that are protected by intellectual property rights, such as copyright, database rights and trademark rights. In all cases, Fellos or its licensor (s) are the sole owner of the rights.
Any use of the Platform other than as expressly permitted by applicable laws and regulations is not permitted. Reproduction or use of published information (such as texts, audio and images and source files) is only allowed for non-commercial purposes. For other use, editing or publication of (part of) the Platform, you need Fellos's prior written consent. Fellos expressly reserves all its rights in this regard.
No claim to protection can be claimed with regard to data, elements or parts of an own file that are derived from or come from the Platform. The commercial use of such a file violates the intellectual property rights of Fellos or its licensor (s).
All material on the Platforms, including text, information, images, trade names, logos, design, layout, downloads, prices, products and services (the”Contents”) is owned or licensed to us. You may not reproduce, transfer, adapt, distribute, sell, modify, publish, or store Content for any purpose other than those set forth in these Terms without our prior written consent or as permitted by law. All our rights are reserved.
We respect the intellectual property of others and expect you to do the same. Except as expressly provided in these Terms, neither your use of or involvement with the Services or these Terms grants you any right, title, or interest in or to the Content.

Warranties and indemnities

By visiting our Platform, you understand and accept that:
1. you assume all risks associated with its use, including but not limited to the risk that your computer, software, or data is damaged by a virus transmitted via the Platform or third party Content or third-party websites;
2. the content and communications you have with our representatives (other than Healthcare Providers) do not constitute medical advice;
3. we do not provide medical advice and do not provide care. You should always seek medical advice from a healthcare provider or your regular healthcare providers to ensure that certain medication or treatment is appropriate and safe for you;
4. The content of the Platform is intended to provide general information only. While every effort is made to ensure that the information is accurate at the time it is published on the Platform, we do not represent or guarantee that the content is accurate, current, complete, reliable or suitable for any purpose, and the content should not be used by you or any other person as a substitute for appropriate advice tailored to specific circumstances (such as from a Healthcare Provider or your doctor);
5. the Platform should not be considered as promoting, endorsing, or advertising a particular healthcare provider, treatment option, therapeutic product, or regulated health service in place of any other. You should consult a healthcare provider or your own healthcare providers for advice on treatments and medications to determine what is best for you; and
To the fullest extent permitted by law, all warranties, conditions and claims (express or implied) arising out of or in any way related to the Platform and its use are hereby excluded.
We do not guarantee that the products and services provided via the Platform are suitable for your intended purpose. All products and services provided via the Platform are provided on an “as is” basis without warranty of any kind, express or implied.
Nothing in these Terms is intended to exclude, limit, or modify any terms, warranties, warranties, rights or remedies that you may have under consumer law or any other applicable law that cannot be excluded, limited or modified by agreement.

Complaints

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing [email protected].

Applicable Law and Dispute Resolution

These Terms and everything related to them are governed by Dutch law.
Disputes regarding these Terms or anything related to or arising from them will be submitted to the competent court in the Netherlands.

Nulity/voidability provision General Terms and Conditions

If any provision of these general terms and conditions should be null and void or annulled, the other provisions will remain in full force.
In a case as described in the previous paragraph, the invalid or annulled provision is deemed to have been replaced by a provision that comes as close as possible to the scope and purpose of the provision.